Client Service Agreement

This Client Service Agreement ("Agreement") is entered into by and between Agent In Air LLC, a Michigan limited liability company doing business as AgentInAir ("Company"), and the business entity or individual identified during account registration ("Client"). This Agreement governs Client's access to and use of the Company's AI voice receptionist platform.

1. Services Provided

Subject to the terms of this Agreement and timely payment of all applicable fees, the Company agrees to provide Client with access to the AgentInAir AI voice receptionist platform, which includes:

• One (1) dedicated local phone number provisioned for Client's use
• AI-powered automated call answering and appointment booking
• SMS appointment confirmation messages sent to callers
• Online dashboard for call analytics, calendar management, and settings
• Technical support via email during normal business hours
• All platform updates and new features released during the subscription term

The Company will use commercially reasonable efforts to maintain platform availability of at least 99% uptime, excluding scheduled maintenance and circumstances beyond the Company's reasonable control.

2. Subscription Term and Fees

2.1 Initial Term

This Agreement begins on the date Client completes account registration and continues on a month-to-month basis unless terminated in accordance with Section 6.

2.2 Free Trial

Client shall receive a 30-day free trial period commencing on the date of registration. No payment is required during the trial period.

2.3 Subscription Fees

Following the free trial, Client agrees to pay the monthly subscription fee as agreed upon during registration. Founding Member pricing is guaranteed for the duration of continuous service. The Company reserves the right to change standard pricing with 60 days written notice to non-Founding Member clients.

2.4 Payment

Client authorizes automatic monthly billing to the payment method on file. All fees are due in advance. Failure to pay within 7 days of the due date may result in suspension of Services.

3. Client Obligations

Client agrees to:

• Provide accurate business information including hours, services, staff, and pricing
• Keep account information current and up to date
• Disclose to callers that calls are handled by an AI receptionist, as required by Michigan law (MCL 750.539c) and applicable federal regulations
• Designate a primary contact person responsible for account management
• Ensure staff are informed of and trained to manage AI-booked appointments
• Use the Services only for lawful business purposes
• Not attempt to circumvent, hack, or abuse the platform or its underlying systems
• Maintain appropriate business licenses and insurance

4. Phone Number and Call Forwarding

The Company will provision a local U.S. phone number for Client's exclusive use during the subscription term. This number:

• Remains the property of the Company and its telecommunications provider (Twilio)
• Will be released upon termination of this Agreement
• May be ported to Client's ownership upon request and at Client's expense, subject to telecommunications provider approval

Client is responsible for setting up call forwarding from their existing business number to the provisioned AgentInAir number, if desired. The Company recommends using *72 call forwarding on most U.S. carriers.

5. Limitation of Liability and Disclaimer

6. Term and Termination

6.1 Termination by Client

Client may cancel this Agreement at any time by providing written notice via email to sarah@agentinair.com or through the account dashboard. Cancellation takes effect at the end of the current billing period.

6.2 Termination by Company

The Company may terminate this Agreement immediately for: (a) non-payment of fees; (b) material breach of this Agreement; (c) illegal or abusive use of the Services; or (d) any conduct that harms the Company or other clients.

6.3 Effect of Termination

Upon termination, Client's access to the Services will cease, the provisioned phone number will be released, and Client data will be retained for 90 days before permanent deletion.

7. Confidentiality

Each party agrees to maintain the confidentiality of the other party's proprietary information and trade secrets. Client's caller data, business information, and pricing are confidential. The Company's technology, algorithms, and pricing structures are confidential.

8. Governing Law

This Agreement is governed by the laws of the State of Michigan. Any disputes shall be resolved exclusively in the courts of Ingham County, Michigan. The prevailing party in any legal action shall be entitled to recover reasonable attorneys' fees.

9. Entire Agreement

This Agreement, together with the Terms of Service and Privacy Policy available at agentinair.com, constitutes the entire agreement between the parties with respect to the subject matter hereof and supersedes all prior negotiations, representations, or agreements.

10. Amendments

This Agreement may be amended by the Company with 30 days written notice to Client. Continued use of the Services after the effective date of amendments constitutes acceptance.

11. Contact